Matrix
Predictive Communication Center
Intelligent software that predicts the contact most likely to answer and pairs them with the agent most suited to respond.
Matrix
Increase your talk time by 400%
Matrix
Matrix
Predictive Communication Center
Increase your talk time by 400%
Intelligent software that predicts the contact most likely to answer and pairs them with the agent most suited to respond.
Empower your business and pave the way to optimized communications. Matrix - The Power of Prediction
Connect your best agents with your most promising prospects
Easy Setup
Intelligently target call
Instantly target agent
Measure results
BPOs and Remote Call Center Teams
Purpose built to suit the needs of BPO outsource call centers with proactive retention teams, sales teams, traders, telemarketers, market researchers, debt collectors insurance agents financial advisors and more.
We Track and Measure
- Agent performance and behavior
- Team performance per market and product
- Engagement across communication channels
We Predict and Recommend
- The behaviors most likely to bring success
- The agents most likely to succeed
You Get Results
- Higher Agent Productivity
- Improved Sales Performance
- Increased Flexibility
- Cost Savings - More Effective Marketing
- 24-Hour Availability
- Skill Retention
- Reduced Agent Turnover
Productivity
Lead Targeting
Target leads by custom criteria including: lead status, country, time zone, probability score, potential value.
Optimized Marketing
Sharpen your marketing strategy by integrating, instantly connecting and scoring all leads landing from affiliate campaigns, third-party vendors, PPC or from your lead-generation website in Matrix Dialer.
Agent Prioritization
Task your agents to connect with leads based on skill level, lead scoring and time zone.
Agent Meeting Reminders
Increase productivity with personalized, agent-specific callback calendars and reminders. Automate the flow of warm leads to qualified, available agents.
Enhanced Workflow
Availability Prediction
Improve agent efficiency by anticipating when they will become available and controlling the dialing rate and routing accordingly.
Workflow Speed
Customize the frequency of live leads connected to agents or allow Matrix Dialer to modify the speed per campaign and agent.
Automation
Run automated marketing campaigns and set up automatic notifications based on predefined events.
Smart Lead Dispatching
Automatically dispatch leads to team members based on predefined settings such as lead scoring or agent ranking.
Dynamic Scripts
Generate custom, dynamic scripts for sales or customer support agents based on campaign and client details.
Compliance DNC
Import, export, filter and edit your custom DNC (Do-Not-Call) rules to ensure compliance.
Unlimited possibilities
Connect Matrix with a wide library of tools to create custom workflows and automate your tasks
Hubspot
Zendesk
Freshdesk
Salesforce
Gmail
Slack
Mailchimp
Zoom
WordPress
Spotify
Dropbox
Monday
Discord
Telegram
Teams
Zoho
Connectivity
Security
Allow agents to connect from anywhere while preventing them from signing in from insecure or unauthorized locations. Enable secure access for limited time periods and manage custom security rules in a comprehensive dashboard.
Connect your business tools
Connect your existing business tools or build your own, custom workflows. Integrate via our easy to use API or leverage the library of over 100 apps in the Lynx studio.
Automated Workflow
Automate the dialing process in real-time for your Opt-in Sales Leads to qualify opportunities and update your CRM with all critical business events.
Worldwide local presence
Leverage over 100 local country codes and 3400 area codes to contact leads and improve call connection rates by up to 400%.
Automated Triggers
Set up triggers for whenever a lead becomes a customer. Build sequences of timely automatic calls based on historical call events. Detect unanswered calls and remove bad leads from the dialing list.
Caller-ID Matching
Own local and mobile phone numbers and automatically match them to the location of contacts you are calling. Choose from thousands of cities worldwide.
Built-In Voice, WebRTC, and Softphone
Connect and call anywhere, anytime without landlines, software downloads or any additional fees.
How it Works
- Predict the number of available agents as the dialer starts.
- Model probability of answered calls based on lead scoring .
- Connect the best agent to the live customers instantly.
- Analyze, measure, and predict changes .
- Immediately connect the agent to the next live qualified lead.
Functionality
Wrap up time
Set pause time. Give agents the ability to complete necessary administrative tasks between calls.
Real-Time Remote Monitoring
Oversee all your agents' activities in real-time from one screen, with the ability to listen, coach, or drop in on live calls to speak with both caller and agent.
Warm Transfers
The warm transfer ensures excellent customer service by letting your call center agents provide specific context about the customer issue to other agents before transferring a call.
Internal Chat
Encourage real-time collaboration between team members with built-in Chat.
Call Recording
Record all inbound and outbound calls or selected calls for compliance and quality assurance.
Blended Inbound and Outbound
Enable inbound and outbound calling campaigns for seamless efficiency.
A full-featured predictive dialer
Integrated, scalable, extendable.
Including all the tools you need to create, contact, and convert your leads.
Countries reachable with Matrix
Available area codes worldwide
Lift in connection rates
Performance
Detailed reporting on performance of lead lists and individual agents. Including Lead list scoring, campaign effectiveness, agent call efficiency, queue SLA, call times, pause and log-in times, average call lengths, billing call time, and more.
List and Campaign Management
Upload and import your contact lists with the click of a button. Matrix allows you to create contact lists and share them between campaigns and teams based on previous results.
Campaign Automation
Activate unique outbound sequences and dialing strategies within your campaigns based on automated or agent set disposition of calls.
Agent Metrics
Generate dynamic agent and payroll reports by simply customizing agent disposition statuses.
Lead Data Synchronization
Schedule or synchronize lead imports from any CRM, based on campaign patterns and audience insights. Update your data based on contact lists, phone numbers and lead IDs.
Custom Lead Profile
Customize a lead’s profile using a variety of form fields. Easily import/export the data or target it with your dialer.