Predictive Communication Center
Intelligent software that predicts the contact most likely to answer and pairs them with the agent most suited to respond.
Increase your talk time by 400%
Increase your talk time by 400%
Connect your best agents with your most promising prospects
BPOs and Remote Call Center Teams
Purpose built to suit the needs of BPO outsource call centers with proactive retention teams, sales teams, traders, telemarketers, market researchers, debt collectors insurance agents financial advisors and more.
Target leads by custom criteria including: lead status, country, time zone, probability score, potential value.
Sharpen your marketing strategy by integrating, instantly connecting and scoring all leads landing from affiliate campaigns, third-party vendors, PPC or from your lead-generation website in Matrix Dialer.
Task your agents to connect with leads based on skill level, lead scoring and time zone.
Increase productivity with personalized, agent-specific callback calendars and reminders. Automate the flow of warm leads to qualified, available agents.
Connect Matrix with a wide library of tools to create custom workflows and automate your tasks
Allow agents to connect from anywhere while preventing them from signing in from insecure or unauthorized locations. Enable secure access for limited time periods and manage custom security rules in a comprehensive dashboard.
Connect your existing business tools or build your own, custom workflows. Integrate via our easy to use API or leverage the library of over 100 apps in the Lynx studio.
Automate the dialing process in real-time for your Opt-in Sales Leads to qualify opportunities and update your CRM with all critical business events.
Leverage over 100 local country codes and 3400 area codes to contact leads and improve call connection rates by up to 400%.
Set up triggers for whenever a lead becomes a customer. Build sequences of timely automatic calls based on historical call events. Detect unanswered calls and remove bad leads from the dialing list.
Own local and mobile phone numbers and automatically match them to the location of contacts you are calling. Choose from thousands of cities worldwide.
Connect and call anywhere, anytime without landlines, software downloads or any additional fees.
Set pause time. Give agents the ability to complete necessary administrative tasks between calls.
Oversee all your agents' activities in real-time from one screen, with the ability to listen, coach, or drop in on live calls to speak with both caller and agent.
The warm transfer ensures excellent customer service by letting your call center agents provide specific context about the customer issue to other agents before transferring a call.
Encourage real-time collaboration between team members with built-in Chat.
Record all inbound and outbound calls or selected calls for compliance and quality assurance.
Enable inbound and outbound calling campaigns for seamless efficiency.
A full-featured predictive dialer
Integrated, scalable, extendable.
Including all the tools you need to create, contact, and convert your leads.
Detailed reporting on performance of lead lists and individual agents. Including Lead list scoring, campaign effectiveness, agent call efficiency, queue SLA, call times, pause and log-in times, average call lengths, billing call time, and more.
Upload and import your contact lists with the click of a button. Matrix allows you to create contact lists and share them between campaigns and teams based on previous results.
Activate unique outbound sequences and dialing strategies within your campaigns based on automated or agent set disposition of calls.
Generate dynamic agent and payroll reports by simply customizing agent disposition statuses.
Schedule or synchronize lead imports from any CRM, based on campaign patterns and audience insights. Update your data based on contact lists, phone numbers and lead IDs.
Customize a lead’s profile using a variety of form fields. Easily import/export the data or target it with your dialer.