Programmable Voice API

Power new, innovative and creative products with comprehensive, easy to use APIs

With just a few lines of code, make, receive, and control phone calls using Squaretalk programmable voice API. Enable your applications to perform a variety of voice operations, including audio conferencing, call recording, real-time alerts, and the connection of customers to a custom, intelligent IVR.

Our developer community can use Squaretalk’s programmable voice APIs to build applications and workflows with embedded communication and collaboration features

Create custom and unique call experiences with a detailed API made simple. Activate online campaigns from your opt-in clients, engage customers with multiple sequences, record calls, monitor real-time communications, and any events.

Detailed and flexible API for developers to create custom experiences

Advanced Programmable Voice API

Call Center

Implement all contact center functionalities within your application or CRM and manage all your calls, agents, locations, skills, phone numbers and data with ease and in a centralized location.

Masked Numbers

Transfer and connect calls via an app or to a local business without revealing personal phone numbers of potential buyers.

Analytics

Measure how many interested buyers requested call-back, by tracking calls on every landing page.

Call Routing

Increase lead conversion by instantly connecting buyers with the right agents or business partners.

What can be built with Squaretalk Programmable API?

How to Get the Most Out of Programmable Voice

Step 01

Create an extension

Create a user ID, give it a name and allow calls via WebRTC in three simple steps.

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Step 01

Step 02

Record Calls

Record all incoming and outgoing calls.

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Step 02

Step 03

Create Queue

Intercept inbound calls, announce waiting time to callers, frequency. Create a strategy for call distribution.

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Step 03

Step 04

IP Access

Allow and activate IP addresses to access your monitor and user access for unlimited periods or deactivate the IP at a scheduled time and date.

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Step 04

Your customers' voice deserves to be heard

All agents API functionality

Status

Shows extension status - Requires (Extension).

Call

Click2Call script - Requires (Extension, Destination, LeadID, UserID).

Hangup

Hangup script - Requires (Extension).

Answer

Generate Yealink answer link of specified extension to answer incoming call - Requires (Extension).

Call Logs

Show call log of calls - Requires (LeadID; when used in click2call or Phone Number when incoming call answered or dialed manually).

Transfer

Transfer active call from extension to destination - Requires (Extension, Destination).

Hold

Hold/UnHold active call by extension Yealink - Requires (Extension).

Pause

Pause extension from getting incoming calls in queues - Requires (Extension).

UnPause

UnPause extension from getting incoming calls in queues - Requires (Extension).

Spy

Having spy call with an agent -Extension is for manager - Destination is for agent - Requires (Extension, Destination).

Barge

Having Barge or Conference Call with an agent -Extension is for manager - Destination is for agent - Requires (Extension, Destination).

Whisper

Having Whisper Call with an agent -extension is for manager - Destination is for agent - Requires (Extension, Destination).

Unique call experiences made simple

Call events API

Types

Plain/Text, Application/json, CURL.

Show

Show all URLs configured to POST on Hang-up.

Insert

Insert new URL to be configured to POST on Hang-up - Requires(URL).

Update

Update existing URL to POST on Hang-up - Requires (Id),(URL). Please get it by using Show.

Delete

Delete existing URL to POST on Hang-up - Requires (Id). Please get it by using Show.

Hang-up

At each call hang-up to post to the specified URLs

Start

At each call start to post to the specified URLs

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