Cloud based contact center platform
The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.
Raise your standards
Raise your standards
Raise your standards
Easily and quickly integrate with your CRM and business tools
Connect and deploy your Contact Center platform from anywhere
Remote Working and Security
One of the strongest VoIP security infrastructures that reduces exposure to non-trusted networks, blocks threats at the highest level and allows secure communications and business collaboration.
Squaretalk integrates with your CRM and Helpdesk tools to keep all conversations connected.
Connect your CRM and start making and receiving calls from any computer with just a click of a mouse. Share with your CRM all the call logs (i.e., call history, call recordings and call metrics) and any other relevant caller or agent data.
Save hours every day by launching calls directly from your CRM or any web app with a single click.
Authenticate the caller by comparing the phone number they called from to information in the company’s database and integrated business tools.
Connect and customize the workflow of your call center to your everyday tools. Match all historical and live events from your staff within your CRM. Recordings and historical data will be saved under each account or contact of your CRM.
Seamless Integration with industry leaders
Connect your clients to the team with the right skills including language and technical expertise and route them to the right agent based on their CRM profile while skipping the IVR.
Be ready to handle customer calls 24/7 and 365 days of the year with personalized, interactive experiences
Route calls to teams grouped by location, language, skill, or any other trait. Data-directed routing refines routing decisions based on information such as customer tier, customer lifetime value (CLV), or other customer specific data.
Answer to your customers’ calls as quickly and efficiently as possible while making sure they do not “line up” in a call queue with specific SLA Ring Groups.
Ensure that your customer receives a callback at a specific time number in case they choose to disconnect from the queue. Callback options allow your customers to disconnect while keeping their place in the queue and for you to better allocate your agents.
Achieve your SLA dynamically by assigning additional agents on the fly to reduce temporary call queue excess.
Connect Worldwide toll-free numbers in your local area code or any country in which your business operates.
Build international presence while working with the largest coverage of local, mobile, national and toll-free virtual phone numbers covering more than 100 countries and 3762 area codes worldwide.
Ensure that your identity and phone numbers are not classified as spam in order to increase the calling answer success ratio of your marketing team.
Match your Caller Identity to the region of the customer called. Present a local presence to your customer without the need for additional phone lines and increase engagement and pickup rates by up to 40% on your marketing campaigns.
Reject automatically spam callers and bots so your team can focus on the conversations your business cares about.
Assign Caller IDs from the pool of available numbers for load distribution.
A full-feature business communication system
Integrated, scalable, extendable.
Hosted Phone System Basics
Call Monitoring: Accelerate employee training and boost call quality assurance by monitoring and listening silently to live calls without interfering with agent or customer.
Call Whispering: Provide timely advice while speaking privately to teammates while they are on a live call.
Call Barging: Allow your managers to drop in on live calls to speak with both the caller and the agent. Reduce miscommunication with clients and provide new agents live support when they need it.
Music On Hold: Make your client’s time spent on hold more enjoyable by playing a variety of royalty-free music or integrate your own music in MP3 format.
Warm Transfer: Give your agents the ability to confer with each other before transferring a customer call with Warm Transfer. By briefly putting the caller on hold agents can transfer important information so the customer feels taken care of and the agents maintain important context.
Call Conferencing: Collaborate with your team and clients by hosting multiple participants on the same live call while offering local presence to each one.
Voicemail to Email:
Stay on top of your communications and get emails and notifications of received voicemail, faxes, missed calls, sms and text messages.
Call Forwarding: Never miss calls from your customers. Your calls can reach you anywhere in the world, whether on your cell, in the office or at home. Ring multiple phone numbers simultaneously or in any order.
Post Call Wrap up: Give your team time after every call to quickly tag, assign, and prepare for the next conversation.