Cloud based contact center platform

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

Axiom

Raise your standards

Axiom

Cloud based contact center platform

Raise your standards

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

Easily and quickly integrate with your CRM and business tools

Connect and deploy your Contact Center platform from anywhere

Setup Quickly

Deploy

Connect Your CRM

Get to Work

Remote Working and Security

One of the strongest VoIP security infrastructures that reduces exposure to non-trusted networks, blocks threats at the highest level and allows secure communications and business collaboration.

Integration Features

CRM Integration

Squaretalk integrates with your CRM and Helpdesk tools to keep all conversations connected.

Computer Telephony Integration (CTI)

Connect your CRM and start making and receiving calls from any computer with just a click of a mouse. Share with your CRM all the call logs (i.e., call history, call recordings and call metrics) and any other relevant caller or agent data. 

Click to Dial

Save hours every day by launching calls directly from your CRM or any web app with a single click.

Automatic authentication:

Authenticate the caller by comparing the phone number they called from to information in the company’s database and integrated business tools.

Voice API

Connect and customize the workflow of your call center to your everyday tools. Match all historical and live events from your staff within your CRM. Recordings and historical data will be saved under each account or contact of your CRM.

Seamless Integration with industry leaders

Hubspot

Microsoft

Zoho

Freshdesk

Salesforce

Essential Call Center Software Features

Intelligent Skill - Based Routing

Connect your clients to the team with the right skills including language and technical expertise and route them to the right agent based on their CRM profile while skipping the IVR.

Interactive voice response

 

Be ready to handle customer calls 24/7 and 365 days of the year with personalized, interactive experiences

Automatic Call Distribution ACD

Route calls to teams grouped by location, language, skill, or any other trait. Data-directed routing refines routing decisions based on information such as customer tier, customer lifetime value (CLV), or other customer specific data.

Call Queuing

Answer to your customers’ calls as quickly and efficiently as possible while making sure they do not  “line up” in a call queue with specific SLA  Ring Groups.

Queue Callback

Ensure that your customer receives a callback at a specific time number in case they choose to disconnect from the queue. Callback options allow your customers to disconnect while keeping their place in the queue and for you to better allocate your agents.

Workforce Management

Achieve your SLA dynamically by assigning additional agents on the fly to reduce temporary call queue excess.

Advanced Call Handling

Parallel and Conference Calls

Place your current conversation on hold and simultaneously start a separate call with a third party or add them to the initial conversation.

Customer experience

Personalize interaction with your customers by presenting agents the necessary data from your CRM, ticketing system, or other apps. Give your agents the ability to resolve issues faster, and improve the overall customer experience.

Unlimited Concurrent Calls ​

Take or place multiple, simultaneous VoIP calls from one local or mobile virtual phone number.

Time Conditional Routing​

Apply time conditions to outbound and inbound routes assuring your calls are routed only to available employees during their working hours.

Call Recording​

Meet regulatory requirements while recording up to 100% of calls, Manage and locate call recordings instantly with intuitive navigation, effortless search interface, and quick permissions and policy configuration.

Analytics

Turn insights into results with industry leading contact center analytics software. Access relevant information either from the platform itself or from your CRM to make informed decisions. Understand and target the actual drivers of business outcomes to create improvement, keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Local Coverage Worldwide

Toll-Free Numbers

Connect Worldwide toll-free numbers in your local area code or any country in which your business operates.

International Numbers:

Build international presence while working with the largest coverage of local, mobile, national and toll-free virtual phone numbers covering more than 100 countries and 3762 area codes worldwide.

Spam Checker

Ensure that your identity and phone numbers are not classified as spam in order to increase the calling answer success ratio of your marketing team.

Dynamic Caller ID

Match your Caller Identity to the region of the customer called.  Present a local presence to your customer without the need for additional phone lines and increase engagement and pickup rates by up to 40% on your marketing campaigns.

Blacklist Numbers

Reject automatically spam callers and bots so your team can focus on the conversations your business cares about.

Random Caller ID

Assign Caller IDs from the pool of available numbers for load distribution.

A full-feature business communication system 

Integrated, scalable, extendable.  

Hosted Phone System Basics

Call Monitoring: Accelerate employee training and boost call quality assurance by monitoring and listening silently to live calls without interfering with agent or customer.

Call Whispering: Provide timely advice while speaking privately to teammates while they are on a live call.

Call Barging: Allow your managers to drop in on live calls to speak with both the caller and the agent. Reduce miscommunication with clients and provide new agents live support when they need it.

 

Music On Hold: Make your client’s time spent on hold more enjoyable by playing a variety of royalty-free music or integrate your own music in MP3 format.

Warm Transfer: Give your agents the ability to confer with each other before transferring a customer call with Warm Transfer. By briefly putting the caller on hold agents can transfer important information so the customer feels taken care of and the agents maintain important context. 

Call Conferencing: Collaborate with your team and clients by hosting multiple participants on the same live call while offering local presence to each one.

Voicemail to Email:
Stay on top of your communications and get emails and notifications of received voicemail, faxes, missed calls, sms and text messages.

Call Forwarding: Never miss calls from your customers. Your calls can reach you anywhere in the world, whether on your cell, in the office or at home. Ring multiple phone numbers simultaneously or in any order.

Post Call Wrap up: Give your team time after every call to quickly tag, assign, and prepare for the next conversation.

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