Intelligent dialer software predicts the contact most likely to answer and pairs them with the agent most suited to respond.
Intelligent software targets leads by custom criteria including status, country, time zone, probability score, and potential value.
Sharpen your marketing strategy by integrating, instantly connecting and scoring all leads landing from affiliate campaigns, third-party vendors, PPC or from your lead-generation website in Matrix Dialer.
Increase productivity with personalized, agent-specific callback calendars and reminders. Automate the flow of warm leads to qualified, available agents.
Task your agents to connect with leads based on skill level, lead scoring and time zone.
Allow agents to connect from anywhere while preventing them from signing in from insecure or unauthorized locations. Enable secure access for limited time periods and manage custom security rules in a comprehensive dashboard.
Connect your existing business tools or build your own, custom workflows. Integrate via our easy to use API or leverage the library of over 100 apps in the Lynx studio.
Automate the dialing process in real-time for your Opt-in Sales Leads to qualify opportunities and update your CRM with all critical business events.
Leverage over 100 local country codes and 3400 area codes to contact leads and improve call connection rates by up to 400%.
Set up triggers for whenever a lead becomes a customer. Build sequences of timely automatic calls based on historical call events. Detect unanswered calls and remove bad leads from the dialing list.
Own local and mobile phone numbers and automatically match them to the location of contacts you are calling. Choose from thousands of cities worldwide.
Connect and call anywhere, anytime without landlines, software downloads or any additional fees.
Improve agent efficiency by anticipating when they will become available and controlling the dialing rate and routing accordingly.
Customize the frequency of live leads connected to agents or allow Matrix Dialer to modify the speed per campaign and agent.
Automatically dispatch leads to team members based on predefined settings such as lead scoring or agent ranking.
Generate custom, dynamic scripts for sales or customer support agents based on campaign and client details.
Import, export, filter and edit your custom DNC (Do-Not-Call) rules to ensure compliance.
Run automated marketing campaigns and set up automatic notifications based on predefined events.
Oversee all your agents' activities in real-time from one screen, with the ability to listen, coach, or drop in on live calls to speak with both caller and agent.
Set pause time. Give agents the ability to complete necessary administrative tasks between calls.
The warm transfer ensures excellent customer service by letting your call center agents provide specific context about the customer issue to other agents before transferring a call.
Record all inbound and outbound calls or selected calls for compliance and quality assurance.
Encourage real-time collaboration between team members with built-in chat.
Enable inbound and outbound calling campaigns for seamless efficiency.
Upload and import your contact lists with the click of a button. Matrix allows you to create contact lists and share them between campaigns and teams based on previous results. Customize a lead’s profile using a variety of form fields. Easily import/export the data or target it with your dialer.
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Activate unique outbound sequences and dialing strategies within your campaigns based on automated or agent set disposition of calls. Schedule or synchronize lead imports from any CRM, based on campaign patterns and audience insights. Update your data based on contact lists, phone numbers and lead IDs.
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Analyze, measure, and predict changes with detailed reporting on performance of lead lists and individual agents. Including Lead list scoring, campaign effectiveness, agent call efficiency, queue SLA, call times, pause and log-in times, average call lengths, billing call time, and more. Generate dynamic agent and payroll reports by simply customizing agent disposition statuses.
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